Terms & Conditions

Effective date: September 15, 2026

These Terms & Conditions (the “Terms”) govern purchases, bookings, and participation in services offered by Cavern AI LLC (“Cavern AI,” “Cavern,” “we,” “us,” or “our”), located at 136 Madison Avenue, 6th Floor, New York, NY 10016, United States. Contact: contact@cavernyc.com or +1 347 369 2530.

1. Acceptance of these Terms

By purchasing, booking, attending, or using a Cavern service, you agree to these Terms and our Privacy Policy. If you book for another person or on behalf of a company, you represent that you have authority to accept these Terms for that person or company and that you will provide these Terms to each participant. Any separate proposal, statement of work, order form, or booking confirmation forms part of the agreement and controls if it expressly conflicts with these Terms.

2. Nature of Cavern’s services

Cavern provides short-form, practical learning experiences and professional services, including in-person masterclasses, private lessons, corporate training, talks, and consulting. The services are designed for general knowledge, practical skill development, and responsible use of generative AI. They are not represented as a degree program, college or university program, government-approved occupational credential, professional licensure program, or guarantee of employment or advancement.

Cavern AI LLC is not presented as a college, university, degree-granting institution, or government-accredited certification body. Nothing in these Terms is a representation that Cavern is exempt from, licensed by, or approved by the New York State Education Department or any other regulator. Regulatory status depends on applicable law and the services actually offered.

3. Eligibility and bookings for minors

In-person group masterclasses are open only to adults ages 18 and older. Teenagers ages 14–17 may attend private lessons only, not group masterclasses. A private lesson for a teenager may be booked only when the booking and payment are made by a parent or legal guardian, the parent or guardian agrees to these Terms, and any requested consent or emergency information is provided. Cavern will collect the parent’s or guardian’s contact and payment information rather than the teen’s wherever practicable. Cavern may process limited information about the teen, such as name, age range, attendance, accessibility or safety needs, and work created during the session, only when reasonably necessary to provide the booked service or comply with law. Services are not directed to children under 14, and no person under 14 may book through the website.

4. Program information, availability, and capacity

Dates, locations, instructors, tools, content, and schedules may change when reasonably necessary. In-person public masterclasses are limited to a maximum of 30 participants. A booking is not confirmed until Cavern or its authorized payment or booking provider sends confirmation.

5. Prices, payment, and taxes

Prices are shown in U.S. dollars unless stated otherwise. You authorize the payment method presented at checkout for the displayed price and any clearly disclosed taxes or fees. Payments may be processed by a third-party provider identified at checkout, whose own terms and privacy notice apply to payment data. Cavern may correct an obvious pricing error before accepting a booking and will offer you the choice to pay the corrected price or cancel for a full refund.

6. Participant cancellation and rescheduling: public masterclasses

Except where law requires otherwise, public in-person masterclass registrations are nonrefundable when the participant cancels or does not attend.

• The first date change is free if requested at least 48 hours before the scheduled start time and remains subject to availability.
• One additional date change is permitted for a $50 administrative fee.
• No further date change is available after that, and the amount paid is forfeited if the participant does not attend.
• A rescheduled ticket must be used for an available session within three months of the original masterclass date.

To request a change, email contact@cavernyc.com with the purchaser’s name, original date, and requested new date.

7. Private lessons and corporate services

Scheduling, deposits, participant numbers, cancellation, rescheduling, deliverables, travel, and payment terms for private lessons, corporate training, speaking, and consulting are stated in the applicable booking confirmation, proposal, or statement of work. If that document is silent on a point, contact Cavern before payment; Cavern will not add a material fee or restriction after accepting the booking without your agreement.

8. If Cavern cancels or materially reschedules

If Cavern cancels a public masterclass, the purchaser may choose either:

1. to transfer the booking to any available Cavern masterclass occurring within three months of the canceled date; or
2. to receive a refund of the amount paid for the canceled masterclass.

Cavern will issue an elected refund to the original payment method within 10 calendar days after receiving the purchaser’s choice. A bank or payment provider may require additional time to post the credit. If Cavern makes a material change to the date, format, or location that the purchaser cannot reasonably accept, the same choice will be offered. This section does not limit any non-waivable consumer right.

9. Gifts and transfers

A gift booking may be transferred to the named recipient before attendance. The purchaser is responsible for providing accurate recipient information and these Terms. Any rescheduling remains subject to Section 6. Unless Cavern agrees otherwise, tickets may not be resold for profit.

10. Online sessions and technical requirements

Participants are responsible for a compatible device, internet connection, and any free or paid third-party account clearly identified before the session. Remote private lessons or corporate sessions are not recorded or replayed unless Cavern expressly states otherwise. Cavern is not responsible for an interruption caused solely by the participant’s equipment or connection, but will make reasonable efforts to help the participant reconnect.

11. Accessibility and accommodations

Cavern aims to provide accessible services and reasonable accommodations. Please contact contact@cavernyc.com as early as possible with an accommodation request. Cavern will engage in a good-faith process and will not charge for a reasonable accommodation required by law.

12. Code of conduct

Participants must act respectfully and safely, follow reasonable venue and instructor directions, avoid harassment or discrimination, and refrain from disrupting the service, infringing others’ rights, recording without permission, or submitting confidential, unlawful, or harmful material to AI tools. Cavern may remove a participant whose conduct creates a safety risk, materially disrupts the service, or violates these Terms. No refund is due for removal based on a material violation, except where law requires otherwise.

13. AI tools, third-party accounts, and confidential information

Training may demonstrate third-party AI products. Those products are independent services governed by their own terms and privacy policies, and features may change. Do not enter trade secrets, personal information, regulated data, or other confidential material into an AI tool unless you are authorized to do so and the tool is approved for that use. Cavern does not control third-party model outputs and cannot guarantee their accuracy, availability, security, or continued functionality.

14. Intellectual property and permitted use

Cavern owns or licenses its course materials, slides, prompts, graphics, recordings, methods, trademarks, and website content. After full payment, participants receive a limited, nonexclusive, nontransferable license to use materials supplied to them for their own personal or internal business use. Participants may not sell, publish, upload, reproduce for a group, create a competing course from, or distribute the materials without prior written permission. No session may be recorded, livestreamed, scraped, or transcribed by automated means without written consent.

You retain ownership of content you create. You grant Cavern a limited license to display or process that content only as necessary to provide the service. Cavern will not use an identifiable participant’s image, voice, testimonial, or work in public marketing without separate permission.

15. Certificate of Completion

Certificate of Completion issued by Cavern AI. This certificate confirms completion or attendance only. It is not an academic degree, professional license, occupational credential, or government-accredited certification. Cavern may withhold or correct a certificate when attendance or completion information is inaccurate.

16. Educational, career, and results disclaimer

Examples, exercises, and information are educational and general in nature. They are not legal, financial, medical, cybersecurity, employment, or other regulated professional advice. Results depend on the participant, context, tools, and implementation. Cavern does not promise employment, promotion, income, productivity gains, admission, licensing, or any other specific outcome. Testimonials reflect the honest experience of the quoted participant when provided; individual experiences vary and are not a guarantee of typical results.

17. Third-party venues, links, and services

Cavern may use third-party venues, video platforms, booking tools, payment services, calendar providers, and AI products. Cavern is responsible for choosing and coordinating its suppliers with reasonable care but is not responsible for a third party’s independent acts, terms, content, or outage beyond Cavern’s reasonable control. External links are provided for convenience and do not imply endorsement.

18. Disclaimers

To the maximum extent permitted by law, the services and materials are provided “as is” and “as available.” Cavern disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement, except where such warranties cannot legally be excluded. Nothing in these Terms excludes an express written commitment in a proposal or booking confirmation.

19. Limitation of liability

To the maximum extent permitted by law, Cavern will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, opportunity, or goodwill arising from the services. Cavern’s aggregate liability arising from a particular booking will not exceed the amount paid to Cavern for that booking during the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot legally be limited, including liability for gross negligence, willful misconduct, fraud, or personal injury caused by Cavern where applicable law prohibits limitation.

20. Force majeure

Cavern is not liable for delay or failure caused by events beyond its reasonable control, including severe weather, venue closure, public emergency, labor disruption, utility or internet failure, or government action. Cavern will notify affected purchasers and make reasonable efforts to reschedule. If Cavern ultimately cancels the service, Section 8 applies.

21. Privacy

Personal information is handled under our Privacy Policy and Cookie Policy. A parent or guardian booking for a teen should provide the parent’s contact information and only the teen information strictly necessary for participation.

22. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Before filing a claim, the parties will make a good-faith effort for 30 days to resolve it by contacting the other party in writing. Subject to any non-waivable right to bring a claim elsewhere, state and federal courts located in New York County, New York will have exclusive jurisdiction. Nothing here prevents either party from seeking urgent injunctive relief or using a small-claims court with lawful jurisdiction.

23. General terms

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. You may not assign a booking or these Terms except as expressly allowed for a gift; Cavern may assign the agreement as part of a merger, reorganization, or transfer of its business, subject to applicable law. These Terms and any applicable booking confirmation or signed proposal form the entire agreement for the service.

24. Changes and contact

Cavern may update these Terms prospectively. The version accepted at booking governs that booking unless a change is required by law or the parties agree otherwise. Questions or notices may be sent to contact@cavernyc.com or Cavern AI LLC, 136 Madison Avenue, 6th Floor, New York, NY 10016, United States.