Privacy Policy

    Last updated: October 1, 2026

    This Privacy Policy explains how Cavern AI LLC (“Cavern AI,” “Cavern,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information through cavernyc.com, our masterclasses, live-online sessions, private lessons, corporate services, events, and related communications.

    1. Who is responsible for your information

    Cavern AI LLC
    136 Madison Avenue, 6th Floor
    New York, NY 10016, United States
    Email: contact@cavernyc.com
    Phone: +1 347 369 2530

    2. Information we collect

    • Contact and identity information: name, email address, telephone number, company, job title, and message content.
    • Booking and transaction information: selected service and date, purchaser and participant details, gift recipient details, billing status, discounts, refund or rescheduling history, and related correspondence. Payment-card details may be collected directly by the payment provider displayed at checkout rather than by Cavern.
    • Service and attendance information: attendance, learning goals, questions, accessibility or dietary requests, feedback, and materials or work voluntarily shared during a session.
    • Teen participant information: limited information described in Section 8 when a parent or guardian books for a participant aged 14–17.
    • Website, device, and usage information: IP address, browser and device type, approximate location derived from IP, pages viewed, referring page, interactions, session duration, cookie identifiers, and consent choices.
    • Marketing information: newsletter preferences, campaign interactions, and advertising or analytics identifiers where non-essential cookies are enabled.
    • AI assistant information: prompts, messages, and technical information submitted to or generated by the website chatbot. Do not submit confidential, regulated, or sensitive personal information to the chatbot.
    • Images, recordings, and testimonials: only when you provide them or separately authorize their collection or public use.

    3. How we collect information

    We collect information directly from you or a parent, guardian, employer, gift purchaser, or authorized representative; automatically through cookies and similar technologies; from service providers used for booking, payment, analytics, advertising, communications, video, and AI features; and from publicly available professional sources when relevant to a business inquiry.

    4. Why we use information

    We use personal information to:

    • respond to inquiries and provide requested services;
    • process and confirm bookings, payments, gifts, rescheduling, refunds, attendance, and certificates;
    • personalize training and provide reasonable accommodations;
    • operate, secure, troubleshoot, and improve the website and services;
    • measure website and campaign performance;
    • send marketing communications when permitted and honor opt-out requests;
    • prevent fraud, misuse, and security incidents;
    • comply with legal, tax, accounting, and regulatory obligations; and
    • establish, exercise, or defend legal claims.

    5. Cookies, analytics, advertising, and embedded content

    Where enabled, the site uses essential cookies and may use optional analytics, preference, and marketing technologies. These may include Google tools such as Site Kit and Google Analytics, Burst Statistics, Meta tools such as the Meta Pixel or related advertising services, Calendly, YouTube embeds, Adobe Fonts, WordPress/Elementor functions, and Complianz consent tools. Optional technologies should operate according to your cookie choice. See our Cookie Policy and use the cookie-preferences control available on the site.

    6. When we disclose information

    We disclose only the information reasonably necessary to:

    • service providers and processors that host, secure, analyze, support, or deliver the website and services;
    • analytics and advertising providers, including Google and Meta, when their tools are enabled;
    • booking, payment, calendar, email, and video providers, including Luma for event registration, Stripe for payments through Luma, Google Forms for requested book notifications, and Calendly where a scheduling link is used;
    • AI service providers that power the website assistant or demonstrations;
    • venues, instructors, and corporate clients when needed to deliver a service or confirm attendance;
    • professional advisers and authorities when reasonably necessary for compliance, safety, fraud prevention, or legal claims; or
    • a successor organization in a merger, financing, reorganization, or sale, subject to appropriate safeguards.

    Processor details: website hosting and domain services are provided by o2switch (O2SWITCH S.A.S.), Chemin des Pardiaux, 63000 Clermont-Ferrand, France; OpenAI is configured in AI Engine as the default AI model provider. Luma handles event registrations, including purchaser and participant information and booking communications. Stripe processes card payments through the Luma checkout. Google Forms collects the email address you submit when requesting a book-availability notification; this request is not a subscription to unrelated marketing. Burst Statistics measures website usage within WordPress. These services receive information relevant to their functions. Their own privacy notices also apply when you use their services.

    7. No monetary sale; “sharing” and state-law definitions

    Cavern does not sell personal information to data brokers or partners for money. Cavern may make device identifiers and website activity available to Google, Meta, or similar providers for analytics, measurement, or advertising when optional cookies are enabled. Some U.S. privacy laws may define disclosures for cross-context behavioral advertising as “sharing” or even a “sale,” even when no money changes hands and the provider also performs services for Cavern. You can reject non-essential cookies or change your preference at any time. Where applicable law requires it, we will also honor a valid opt-out request or recognized browser-based opt-out signal.

    8. Teens and children

    The website and services are not directed to children under 14. We do not knowingly accept an online booking from a child under 14. Masterclasses are for participants aged 18 or older. Participants aged 14–17 may attend private lessons only, booked by a parent or legal guardian using the adult’s contact and payment information.

    For a teen participant, Cavern will process only information strictly necessary to provide or maintain the service requested by the parent or guardian, meet accessibility or safety needs, communicate about attendance, comply with law, or protect legal rights. This may include the teen’s name, age range, attendance, accessibility or safety information, and work or communications necessary for the session. Cavern does not use a teen participant’s personal information for targeted advertising and does not sell it. Information supplied by the parent is used only for the booked service unless a separate lawful basis and any required consent apply. A parent, guardian, or eligible teen may contact us to request access, correction, deletion, or cessation of nonessential processing.

    If we learn that personal information was collected from a child under 14 contrary to this policy, we will delete it or take other steps required by law.

    9. AI assistant

    The website chatbot is an automated tool and may send the content of your message, limited conversation context, and technical identifiers to Cavern’s AI service provider to generate a response. Do not enter passwords, payment-card numbers, government identifiers, health information, trade secrets, or information about a minor. Chatbot responses may be inaccurate and are not professional advice. Human staff may review conversations for support, safety, and quality where permitted.

    10. Retention

    We retain information only as long as reasonably necessary for the purposes described above:

    • inquiries and ordinary business communications: generally up to three years after the last interaction;
    • booking, payment, refund, and tax records: for the period required by accounting, tax, and legal obligations;
    • marketing contacts: until consent is withdrawn or the person unsubscribes, plus a minimal suppression record;
    • analytics and advertising identifiers: according to the applicable tool settings and cookie lifetime;
    • teen participant information: only for the booked service and any legally required recordkeeping, then deleted or de-identified; and
    • AI assistant conversations: normally up to 90 days, unless a longer period is required for security, dispute resolution, or legal compliance;

    We may retain information longer when required by law, reasonably necessary for security or dispute resolution, or maintained in a protected backup pending ordinary deletion.

    11. Your choices and rights

    You may unsubscribe from marketing emails using the link in the message, adjust optional cookies through the site’s consent control, and contact us to request access, correction, deletion, or a copy of personal information. Depending on your location and the law that applies to Cavern, you may also have rights to restrict or object to processing, withdraw consent, opt out of sale or sharing and targeted advertising, appeal a denied request, and receive equal service without unlawful discrimination.

    Send requests to contact@cavernyc.com. We may need to verify your identity or authority. An authorized agent may submit a request where permitted by law. Some information may be exempt from a request, including records we must keep for legal, security, payment, or dispute purposes.

    12. Security

    We use reasonable administrative, technical, and organizational safeguards appropriate to the information and service. No system is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information through ordinary email or the chatbot.

    13. International access

    Cavern is based in New York, and information may be processed in the United States and other countries where providers operate. Those countries may have different privacy laws. Where an applicable law requires a transfer mechanism or additional safeguard, we will use an appropriate measure.

    14. Third-party sites and services

    Links, embedded media, payment pages, calendar tools, and third-party AI products are governed by the third party’s own privacy notice. Cavern does not control those independent practices.

    15. Changes to this Policy

    We may update this Policy to reflect changes in law, tools, or services. We will post the revised date and provide additional notice when a material change requires it.

    16. Contact

    Privacy questions or requests: contact@cavernyc.com
    Cavern AI LLC, 136 Madison Avenue, 6th Floor, New York, NY 10016, United States.